'Hit Refresh: The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone' is Satya Nadella's recent book where he describes his attempts to revive Microsoft and his take on how the recent trends in technology will change the way we lead our lives in the years to come.
The book is divided into nine chapters with a foreword by Bill Gates where he writes briefly about working with Nadella and how the digital transformation the world is undergoing with the rise of AI and other computing trends will make the world a better place for everyone.
Personal Life
The first chapter titled 'From Hyderabad to Redmond' very briefly describes Nadella's childhood and personal story. This book isn't really an autobiography. Rather, it's a collection of his thoughts on leadership and computing. Here, he speaks about his love for cricket, a little about his parents, his school, his colleges and what got him into computer science.
Being Empathetic
One interesting anecdote he shares was a job interview question at Microsoft where he was asked what he would do if he found a crying baby on the street to which he immediately replied "Call 911." The interviewer puts an arm around him and tells him "You need some empathy young man. If a baby is laying on a street crying, pick up the baby." 'Empathy' turns out to be a recurring theme in the book and is the core of his philosophy.
He takes cues out of his own personal life where as a parent to kids with special needs, he has understood the importance of empathy and why empathy should be at the core of technology and how leaders operate.
The growth mindset
Just before
Nadella became CEO, MS apparently was a very different place. There were
a lot of teams doing a lot of work but they were all competing in a
hostile environment against each other instead of working together. This
is where Nadella has been trying to make amends. He takes a lesson out
of cricket and says "One brilliant character who does not put the team
first can destroy the entire team."
When Nadella speaks about "Hitting Refresh", he is making a reference to the company's culture.The previous regime under Steve Ballmer was one that payed more importance to hierarchies and competition. And that's what Nadella has been trying to change with what he calls as having a "growth mindset" where he's been trying to get MS to be customer-obsessed, diverse and most importantly unified.
He gives the example of MS acquiring Minecraft to describe his philosophy where it had been initially been denied under the previous administration but after the head of Xbox persisted and carried out some ground work in the background,it went through under Nadella, and has been one of MS's most successful acquisitions.
The key to the culture change has been individual empowerment where everyone has a voice (like the head of Xbox above) and where action is appreciated over mere words.
Increasing Diversity
He speaks a little about increasing diversity in tech and his own struggles as an immigrant. He had to give up his highly elusive green card earlier on so that he could go back to a H1B which allowed him to bring his spouse into the country.
He describes his efforts towards making MS a more inclusive place and his views on the role and issues concerning women in tech such as unequal pay.
Leadership Lessons
"To be a leader in this company, your job is to find the rose petals in a field of shit"
Nadella's first lesson is to bring clarity among team members that is to develop an understanding between the team members and to define a course of action.
His second lesson for leaders is to keep their team members inspired and to get the energy of the team across the whole company.
His last advice is for leaders to just make thing happen.
On partnering with rivals
Nadella talks about his attempts to get Microsoft to work with rival companies and platforms for mutual profits and how sometimes its important to bury the hatchet for greater good.
For example he talks about MS working with Facebook to get Minecraft working on the Oculus or MS working with Red Hat to get Azure across to Red Hat users.
He also answers the question "Is it better to get acquired or partner up?" with a counter question "What creates more value for the customer?" and goes on to give the example of MS acquiring LinkedIn.
Computing Trends
The three key technologies he describes in the last few chapters are mixed reality, artificial intelligence and quantum computing.
He defines his investment strategy across three horizons: growing today's core business, incubating new ideas and investment in long-term breakthroughs.
MS has been trying to experiment with mixed reality with its product HoloLens. He describes his strategy for the product as democratizing access by opening the platform to developers. The tech has been defined as a natural progression from Xbox kinect enabling humans, the environment and objects to give and receive input and output across time and space.
With respect to AI, he defines a layered approach. The first is layer is bespoke, customized wherein a large corporation uses its resources to make an application available to the user. The next layer is democratization wherein every person should be able to access the tools to create their own applications. And the ultimate layer would be the ability for a computer to learn on its own.
And finally he talks about Quantum computing and Microsoft's efforts to make it possible. Interestingly, MS recently even came up with a programming language for the same even though these are still very very early days. (Link)
Role of Ethics
In the final chapters, Nadella focuses on the difficult questions tech companies face today which is to protect individual privacy while balancing the requirements of law enforcement agencies that may require some of that information to make their case against criminals.
He also talks about having ethical guidelines to regulate how AI will be adopted in the future and how the world could deal with the ramifications of the large scale adoption of AI.
He calls for the tech to not be controlled by a select few living in wealthy and powerful regions and for AI to be controlled to guard against social and cultural biases with also a strong focus on privacy.
Economics and Tech
In the final chapter he makes a case for why technological development is important and how technology can actually create more jobs. He tries to dispel the fears that surround AI and other technological advancements with respect to job losses.
I really liked his formula for economic growth which he defined as the summation of education and innovation multiplied by the intensity of tech use.
Interestingly, he tries to make a case for capitalism in this chapter. It's interesting because his own father was a marxist (as described by Nadella himself). Under Nadella, Microsoft has been going all in on open source and a lot of his work and his views on issues seem to portray him as someone who knows how to strike a good balance between corporate goals and social responsibilities: something other tech leaders could seek emulate.
Interestingly, he tries to make a case for capitalism in this chapter. It's interesting because his own father was a marxist (as described by Nadella himself). Under Nadella, Microsoft has been going all in on open source and a lot of his work and his views on issues seem to portray him as someone who knows how to strike a good balance between corporate goals and social responsibilities: something other tech leaders could seek emulate.
Overall Review
Overall the book is well written. It's a mixture of leadership lessons laced with anecdotes from his personal life and insights into the technologies that will define the future. It also defines his vision for Microsoft and perhaps the people working there would benefit from reading it. On a scale of 1 to 5, I give it a 4.
